Dynamics 365 CRM Software for Marketing

Best Field Service Management Software Based on Dynamics 365 - Overview

The new business opportunities of tomorrow can be captured through Dynamics 365 which brings together the best of Microsoft technology which helps you to accelerate your digital transformation to meet the changing needs of your customers.

If you are running an on-site business than dynamics 365 field service is the best management software for you. Dynamics 365 field services have astonishing features which makes a complete package solution that can help your organization to manage all your complexity.  Dynamics 365 offers Field services manages all the jobs which are available online as well as on premises. Microsoft Dynamics 365 field service is a complete comprehensive solution that includes Field Service capabilities like:

• Fast Installation
• Numerous Scheduling
• Effortless Rescheduling
• Resource management
• Equipping a mobile workforce 
• Easy issues tracking 
• Processing orders and invoices

Fast Installation: Being a Microsoft service it offers high accuracy, warranties and installed product for the customers. It also maintains the high accuracy of the geographies and location of the customer data. To meet the SLAs it is important to have an accurate and available contract data of the customer. It can be installed very easily and there are several easy ways to install it.

Multiple Scheduling: It’s easy to fit multiple appointments into the day with field services as it provides more flexible scheduling options to accommodate both customers as well as service provider, which creates a great precision in work.

Effortless Rescheduling: Scheduling and rescheduling of the resources is very easy and can be done either manually or automatically. 

Resource management: Dynamics 365 for field services provides a leverage to identify and organise available field service resources by category manage the resources. According to the requirements it assist to match the skill set of the technician and allocate the work according to it. 

Inventory Management: Multilocation Inventory management including warehouse, depots and truck. It is very easy track the inventory as it can be done from mobile and is always accurate.

Equipping a mobile workforce: Customers and technicians are leveraged with the system it offers a field service apps which can be easily used in mobile phones which provides a real-time customer information and guidance. Barcode, RFID and credit card readers can also be used including signature collection.

Easy issues tracking: Issues can be addressed faster, it does not need a technician on the field as the issue can be remotely monitored by keeping the customer in the loop. results in reducing the maintenance cost.

Processing orders and invoices: Processing orders and invoice is very easy and can be tracked at every step. It captures signatures, generates invoices or the payment collection on field with credit card processing. 

Soluzione designed Field service management in such a way that it offers a complete on-filed management process starting from customer contact to scheduling, resource allocation, service deliver and at the end of the process cycle invoicing.